This page explains when a customer may receive a refund. Replace this demo text with your official refund rules before launch.
Refund Eligibility
A refund may be available if the product is damaged, incorrect, unavailable after payment, or returned according to the approved return conditions.
Non-refundable Items
Perishable food, opened hygiene-sensitive products, customized products, clearance items, and used clothing may not be refundable unless damaged or incorrect.
Refund Process
Customers should contact support with the order number, photos if applicable, and a clear explanation of the issue. Approved refunds may be processed to the original payment method or store credit.
Processing Time
Refund processing time depends on the payment method and bank or payment gateway rules.
